Frequently Asked Questions
📏 Measurement & Installation
How do I measure my window correctly?
How do I measure my window correctly?
The required measurements depend on the respective product. We provide a suitable measuring guide for each system. If you are unsure, simply send us a photo of your window via WhatsApp – we will be happy to help you.
How do I correctly measure a door?
How do I correctly measure a door?
Depending on the type of door and the installation situation, different measurements may be required. Use our measuring guide or send us photos of your door. We will be happy to help you take the correct measurements.
Can I install the fly screen myself?
Can I install the fly screen myself?
Yes. Our products are designed for easy self-assembly. Detailed assembly instructions are included with every order.
Do I need tools?
Do I need tools?
That depends on the system chosen. Many products can be assembled with just a few steps. Some models only require standard tools.
How long does the installation take?
How long does the installation take?
Depending on the product, installation usually takes between 10 and 30 minutes. The exact duration depends on the installation situation and the chosen system.
Are there products that don't require drilling?
Are there products that don't require drilling?
Yes. We offer various solutions that can be installed without drilling. Our click systems and certain pleated blind systems are particularly popular.
What is a drip edge?
What is a drip edge?
A drip edge is a small strip on the lower part of the window frame that drains rainwater. With some fly screen systems, an existing drip edge can affect installation.
How do I know if my window is suitable?
How do I know if my window is suitable?
Our product finder will help you find the right solution for your installation situation. Alternatively, you can send us photos of your window and we will check its suitability for you.
Could you double-check my measurements?
Could you double-check my measurements?
Yes. We would be happy to check your measurements before you place your order. Simply send us your details along with photos via WhatsApp or email.
Can I send you photos via WhatsApp?
Can I send you photos via WhatsApp?
Of course. Simply send us photos of your window or door via WhatsApp. Our team will assist you with taking measurements and recommend the right product for you.
🪟 Products & Selection
Which fly screen fits my window?
Which fly screen fits my window?
The right insect screen depends on your installation situation and your requirements. Our product finder will help you quickly find the right solution. Alternatively, we would be happy to advise you personally.
Which system is suitable for doors?
Which system is suitable for doors?
Our pleated insect screens are particularly suitable for balcony and patio doors. Depending on the type of door and available space, we will recommend the appropriate system for you.
Which products are suitable for rental properties?
Which products are suitable for rental properties?
For rental apartments, we primarily recommend our drill-free systems. These can be installed without permanent alterations to the window or door frame.
What's the difference between a click system and a pleated blind?
What's the difference between a click system and a pleated blind?
A click system is attached directly to the window and is particularly suitable for classic windows. A pleated system can be opened and closed flexibly and is often used for doors.
Do you offer solutions for roof windows?
Do you offer solutions for roof windows?
Yes. We offer special insect screen and sun protection solutions for roof windows of various sizes and designs.
Are custom orders available?
Are custom orders available?
Yes. All our products are custom-made to measure and adapted to your installation situation.
What colors are available?
What colors are available?
Depending on the product, various frame colors and finishes are available. You can find the available options directly on the respective product page.
Can I order spare parts?
Can I order spare parts?
Yes. Suitable spare parts are available for many products. Simply contact us with your order number or a photo of the product.
How do I clean my insect screen?
How do I clean my insect screen?
Cleaning is straightforward. Usually, a soft cloth or brush and some water with a mild detergent are sufficient.
How long do the products last?
How long do the products last?
Our insect screens are made from high-quality materials and are designed for long-term use. With normal use, you can enjoy your product for many years.
🚚 Order, Delivery & Service
How long does delivery take?
How long does delivery take?
As our products are custom-made, the delivery time is usually only a few working days. You can find the exact delivery time on the respective product page.
How much is shipping?
How much is shipping?
Shipping costs are displayed transparently during the order process. Depending on the product and delivery location, different shipping costs may apply.
Where do you deliver to?
Where do you deliver to?
We deliver throughout Germany and to many other European countries. The available delivery countries are displayed during the order process.
Can I change my order after it's been placed?
Can I change my order after it's been placed?
As long as production has not yet started, we are happy to consider change requests. Please contact us as soon as possible after placing your order.
What happens if the measurements are wrong?
What happens if the measurements are wrong?
As these are custom-made items, incorrect measurements cannot always be corrected. If you are unsure, please use our WhatsApp measurement service before ordering or let us check your measurements.
How does the consultation work?
How does the consultation work?
Our team will assist you with product selection, measurements, and technical questions. You can easily reach us via WhatsApp, email, or our contact form.
How do I reach customer service?
How do I reach customer service?
You can contact us at any time via WhatsApp, email, or our contact form. We endeavor to answer inquiries as quickly as possible.
Can I send photos before ordering?
Can I send photos before ordering?
Yes. Photos help us better assess your installation situation and recommend the right product. Simply send us pictures of your window or door.
Do you offer support via WhatsApp?
Do you offer support via WhatsApp?
Yes. Our WhatsApp service provides quick assistance with questions about products, dimensions, and installation. Often, a photo of your installation situation is sufficient.
How does a complaint work?
How does a complaint work?
Should you encounter any unexpected issues with your order, please contact our customer service. We will review your concern as quickly as possible and work with you to find a suitable solution.
